Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Policy - Students and Members of the Public

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	23rd February 2021	This is the date on which this version of the document came into effect.
Review Date	23rd February 2024	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice Chancellor	The noted authority approved this is version of the document.
Approval Date	23rd February 2021	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	To Be Advised	This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit	Thomas Roche Pro Vice Chancellor (Academic Quality) +61 2 66269148	This is the officer generally responsible for day to day administrative matters.
Author	Vicky Baxter-Wright +61 2 66203702	This is the author of record for this version of the document.
Enquiries Contact	Office of the Pro Vice Chancellor (Academic Quality)	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

Amendments relate to the review of complaints, with students to be referred to NSW Ombudsman or other external agency if seeking further review after exhausting the University's formal complaints process.

Clauses Amended:Policy: 33- 34, 49